Frostbite

Refund & Return Policy

At Evoke Lingerie, we value customer satisfaction and strive to provide high-quality products. Please review our refund and return policy before making a purchase.
1. Eligibility for Returns & Refunds
● Returns and refund requests must be made within 7 days of purchase.
● Bras, underwear and custom made products are not eligible for returns or refunds. Returns and refunds are only eligible on night suits and robes.
2. Conditions for Returns

● Items must be unworn, unwashed, and in their original packaging with all tags attached.
● We do not accept returns for items that have been used, damaged, or altered after purchase.
3. Refund Process

● Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
● Approved refunds will be processed through bank transfer (to a bank account as given by you) within 7-10 business days.
● Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the item was received damaged or defective.
4. How to Initiate a Return

To request a return, please contact our customer care at info@theevokelingerie.com or via WhatsApp at 0300 808 8124 with your order number and reason for return. We will guide you through the return process.
We appreciate your understanding and support in maintaining hygiene standards while ensuring a smooth shopping experience.
For any further questions, feel free to reach out to customer care at the same contact details mentioned above.