Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@theevokelingerie.com.
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- General
- Returns & Refunds
- Products & Care
- Shipping & Delivery
- Payments & Orders
- Customer Care
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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
General
Q: Do you have a physical store?
No, we are an online-only store, but we ensure a seamless shopping experience with detailed size guides and high-quality images.
Returns & Refunds
Q: What is the return and refund policy?
● Returns and refund requests must be made within 7 days of purchase.
● Bras, underwear and custom made products are not eligible for returns or refunds. Returns and refunds are only eligible on night suits and robes.
● Bras, underwear and custom made products are not eligible for returns or refunds. Returns and refunds are only eligible on night suits and robes.
Q: How doI request a return or refund?
To request a return, please contact our customer care at info@theevokelingerie.com or via WhatsApp at 0300 808 8124 with your order number and reason for return. We will guide you through the return process.
Products & Care
Q: What are your standard sizes?
We follow standard Pakistan sizes, please see the size guide on each product page.
Q: What is the aftercare for products that I purchase?
● Wash by hand using a mild detergent in cold water.
● Avoid using a dryer.
● Store bras properly while drying, to maintain their shape.
● Avoid using a dryer.
● Store bras properly while drying, to maintain their shape.
Q: What materials are used in your products?
Each product description will provide the material details.
Shipping & Delivery
Q: What is the standard shipping time?
For standard products, shipping time will be 3-7 days. For custom products, shipping time will be 10 working days.
Q: Do you offer nationwide delivery?
Yes, we deliver across Pakistan
Q: Do you offer international shipping?
Not at the moment, but we will be offering this in the near future.
Q: What are your shipping charges?
We have standard shipping charges of flat rate PKR 300 for all over Pakistan.
Payments & Orders
Q: What payment methods do you accept?
We accept debit/credit cards, as well as cash on delivery.
Q: Can I modify or cancel my order after placing it?
Orders may be modified or cancelled within 12 hours after placing the order, by contacting customer care via WhatsApp only on 0300 808 8124.
Customer Care
Q: How can I contact customer care?
Email: info@theevokelingerie.com
. WhatsApp: 0300 808 8124
. WhatsApp: 0300 808 8124